Director, Corporate Membership Services - Remote

Foundation · Ann Arbor, Michigan
Department Foundation
Employment Type Full-Time
Minimum Experience Mid-level

The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve.

Our Mission is to advance and serve healthcare leaders and the industry improving health and care globally through the utilization of knowledge and technology.

Job Purpose

The Corporate Member Services Director reports to the Vice President of Member and Foundation Relations. This position requires ability to effectively delegate, manage, and supervise workload of Corporate Member Services team. The Corporate Member Services Director will support their team in working effectively and cooperatively with other CHIME departments to deliver meaningful benefits and interactive experiences with Provider members, and to provide positive interactions with Foundation Members. The Corporate Member Services Director will help guide the achievement of the jointly shared goals of the CHIME Foundation, and all CHIME entities.

Job Duties

    1. Supervise, guide and support Corporate Member Services team. Direct reports include:
             a) Membership Specialists/Associates
             b) Foundation Interns
    2. Oversee quality benefits-related experience for Corporate Members from on-boarding and engagement to benefits delivery, across CHIME Foundation
    3. Develop, provide, and maintain a regular series of benefits-usage reports, engagement metrics, all focused on increasing member participation satisfaction
    4. Manage the Foundation Education Planning Committee & the development/implementation of Quarterly Foundation Education (virtual) events series and all associated efforts, including registrations and promotions
    5. Oversee the following functions of the Corporate Member Services department:
             a) Provide support/assistance with issues/concerns that may arise from team members regarding the accounts they manage
             b) Manage communications and promotional strategies for targeted CHIME Foundation programs, events, and initiatives, as needed
    6. Provide messaging, editing, and/or quality control on:
             a) Benefits processes and implementation
             b) Benefits tracking and reporting to members
             c) New Member on-boarding and orientations
             d) Presence of CHIME Foundation on CHIME website
             e) CHIME Foundation-related communications
    7. Collaborate and partner with the Director, CHIME Member Services on CHIME Member engagement strategies and campaigns as needed
    8. Responsible for assisting in creating the annual department budgets, as well as providing input on the monthly department’s financial performance, action plans, and audits, based on an established schedule and deadlines
    9. Review of membership agreements and provide agreement recommendations as needed
    10. Occasional Travel is required
    11. Other duties as assigned

    Position Requirements

    • Bachelors degree and/or Master’s preferred
    • Prior experience managing and providing oversight, support and guidance for a team of direct reports
    • Demonstrated experience in collaboration and facilitation of cross organizational projects and initiatives
    • Superior, professional writing, editing, proofreading, including professional documents, presentations, and other communication materials
    • Strong experience in providing a quality customer experience from beginning to end
    • Ability to effectively handle numerous issues, tasks and assignments and meet deadlines
    • Excellent computer skills and knowledge of MS Word, Excel, Outlook, and other computer programs
    • Experience with budgeting and basic financial/accounting principles
    • Experience using a CRM/database to create targeted prospect lists
    • Knowledge, keeping informed and updated regarding developments in the healthcare IT industry
    • Expertise using social media, including knowledge of private online communities
    • Prior healthcare or association experience preferred.

    This is a remote based position

    CHIME currently requires, as a condition of employment, that employees receive the COVID-19 vaccine and follow all other CHIME COVID-19 safety protocols, unless the employee is granted an exemption in accordance with applicable laws.

    Thank You

    Your application was submitted successfully.

    • Location
      Ann Arbor, Michigan
    • Department
    • Employment Type
    • Minimum Experience