Associate, Membership Services - Remote

Membership · Ann Arbor, Michigan
Department Membership
Employment Type Full-Time
Minimum Experience Entry-level

The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve.

 

Our Mission is to advance and serve healthcare leaders and the industry improving health and care globally through the utilization of knowledge and technology.


Job purpose

 

The Associate, Membership Services will work effectively and cooperatively with the Membership Services team, and in collaboration with many additional departments throughout the organization.  The Associate, Membership Services will build and maintain relationships with Association members while delivering meaningful benefits and interactive experiences providing exceptional customer service during frequent membership interactions. The Associate, Membership Services will support jointly shared goals of CHIME and CHIME Foundation.

 

Duties and responsibilities

 

  • Provide thorough, timely, and professional written and verbal communications and customer service to members
  • Build and manage relationships with members, including:
    • Coordinating of member services team communications and touch points with membership
    • On-going account maintenance, including membership data updates and tracking, application processing, tracking, engagement, retention and satisfaction data
  • Assist with Onboarding process, including scheduling, presentation updates, registration management.
  • Membership Database maintenance including updating of records, creation of online events and entering member activities.
  • Support of multiple committees including data base updates, notes and presentation updates.
  • Work collaboratively with multiple departments to deliver on membership benefits and promotional campaigns
  • Provide support to the Director of Member Services in streamlining and maximizing scheduling, tracking, and delivery of membership benefits.
  • Limited travel may be required
  • Perform other duties as assigned

 

Qualifications

 

  • Bachelor’s degree required
  • Experience or background in a professional association strongly preferred
  • Strong customer service and customer experience skills
  • Excellent computer skills and knowledge of MS Word, Excel, Outlook, and other computer programs
  • Experience with database applications and reporting tools required
  • Experience with customer relationship management (CRM) tools, communication tools such as box.com, Zoom is desirable
  • Ability to effectively work in a small team as well as member relationships to accomplish CHIME projects and goals
  • Ability to effectively work and handle numerous tasks, matters, issues, and assignments and meet deadlines
  • Discipline to successfully work in a collaborative environment where assignments may include tasks with and without close supervision
  • Participates in brainstorming and planning sessions to help develop ideas for new programs
  • Ability to remain calm under pressure and maintain a positive attitude


This is a remote based position


CHIME currently requires, as a condition of employment, that employees receive the COVID-19 vaccine and follow all other CHIME COVID-19 safety protocols, unless the employee is granted an exemption in accordance with applicable laws.

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  • Location
    Ann Arbor, Michigan
  • Department
    Membership
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level